SERVICE
CATALOGUE

Purpose

The Service Catalogue outlines the services provided by the Cyber Security Centre of Excellence that are available to the broader public sector. The broader public sector includes organizations that receive funding from the Government of Ontario to provide public services. Examples of broader public sector organizations include hospitals, universities, colleges, municipalities and school boards.

Service Overview

  1. Our mandate at the Cyber Security Centre of Excellence is to provide advice, guidance, information and services to support the cyber resilience of ministries and their broader public sector partners.
  2. To request services or obtain more information about any of the services described in this catalogue, contact us at cyberadvice@ontario.ca.

  3. Our services are available to the broader public sector at no charge. A letter of agreement may be required. These services are subject to change and charges may apply in the future.

Service Offerings

Descriptions of the services available from the Centre of Excellence follow, including: a description of the service; scope; estimated cost; service level; support; and how to access the service.

Knowledge Sharing and Education

Service Overview

The Centre of Excellence develops cyber security education and awareness materials. This content is made available to broader public sector organizations upon request.

What is included in this service?

Knowledge sharing and education includes:

  1. Cyber security education and awareness materials such as videos, tip sheets and articles.
  2. Annual Cyber Security Awareness Month campaign supports include planning advice, sharing of campaign materials, and assistance with feedback collection and campaign analytics.
  3. Advice to client ministries and their broader public sector partners on cyber security best practices and relevant industry standards as utilized in the Ontario Public Service.
  4. Cyber security learning modules for staff and leaders in broader public sector organizations.
  5. Cyber security events including conferences and workshops developed in partnership with academia.

The Community of Practice is a network of cyber practitioners in the broader public sector that participate in regular webinars to share information and stay up-to-date on the latest cyber security news and information from the Cyber Security Centre of Excellence.

Security Policy and Standards

Service Overview

The Centre of Excellence guides the development and implementation of solutions that help ministries and their broader public sector partners deliver secure, easy-to-consume digital services to Ontario’s citizens and businesses. The Centre of Excellence helps ensure alignment with industry standards and best practices.

What is included in this service?

Security Policy and Standards includes:

  1. Questions, clarifications, alignment and applicability of Cyber Security Standards found on Ontario.ca.

  2. Questions pertaining to specific cyber security policies.
  3. Subject matter expertise on various disciplines within cyber security topics including Digital Identity, Identity & Access Management, Cyber Risk Management, Cryptography, Cloud First and Cloud Security, and Enterprise Vulnerability Management.

Vendor of Record (VOR) for Information Technology (IT) Security Products and Services

Service Overview

The vendor of record (VOR) for Information Technology (IT) Security Products and Services #11558 is available to broader public sector organization through the Supply Chain Ontario webpage.

The VOR consists of 23 categories with competitive pricing and a selection of vendors in each category, including a category for cyber incident response and forensic services.

What is included in this service?

Broader public sector organizations can access services at the same competitive pricing available to the Ontario Government.

What options are available?

Advice on the use of the VOR, consultations on categories of interest, and an overview of the VOR is available in coordination with procurement advice from Supply Chain Ontario. Inquiries will be scheduled upon request subject to urgency and resource availability.

A letter of agreement is not required for this service.

Support includes consultations, presentations and facilitation of user feedback to inform future VOR categories, products and services.

What service levels are provided?

Service levels vary depending on the type of inquiry and resource availability. You can expect an initial response within 24 hours under normal operating conditions; however, depending on the volume of inquiries and urgency of requests, the time to complete a request may vary.